How Instacart Leveraged ModernLoop to Triple Interview Volume Without Hiring Additional Coordinators
Instacart, a leading online grocery delivery service, faced significant challenges in scaling its recruitment process. With a team structure comprising three recruiting coordinators, sixteen recruiters (including upskilled sourcers performing full-cycle recruiting), and five recruiting leaders, Instacart needed a solution to increase its interview volume without expanding the team. Enter ModernLoop, a comprehensive interview scheduling and automation tool.
Instacart’s team faced many challenges
- Market volatility
The recruitment landscape for Instacart is highly volatile, requiring the team to adapt quickly and meet fluctuating demands.
- Instacart had no way to increase hiring capacity quickly
The primary challenge for Instacart was increasing hiring capacity without adding new personnel.
- Time Consuming Scheduling
Manual scheduling and coordination efforts were labor-intensive, prone to errors, and negatively impacted the candidate experience.
- Inefficient Interviewer Onboarding
The process for approving new interviewers was slow and cumbersome, creating bottlenecks that impeded scaling efforts.
How ModernLoop became the solution that drove efficiency
- Seamless Integration
ModernLoop seamlessly connected with Instacart’s existing tools, including Greenhouse, SeekOut, LinkedIn Recruiter, and CodeSignal. This integration allowed for efficient data flow and centralized candidate management.
- Automated Interview Scheduling
ModernLoop automated the scheduling process, reducing manual effort and errors by automating administrative tasks. This included self-scheduling for recruiter screens via a Chrome Plugin, which drastically reduced manual effort and streamlined the interview scheduling process.
- Enhanced Interviewer Training
ModernLoop facilitated shadowing and reverse shadowing, ensuring interviewers were well-prepared and available when needed.
- Integration with Slack and Chrome Plugin
These integrations allowed recruiters to schedule and manage interviews directly from Greenhouse and Slack, streamlining the workflow.
Results
ModernLoop has been instrumental in helping Instacart scale its recruitment efforts efficiently. By automating key processes and integrating seamlessly with existing tools, Instacart was able to handle a significantly higher volume of interviews while maintaining a strong candidate experience and operational efficiency. By leveraging ModernLoop, Instacart has exceeded its recruitment goals in a challenging market environment. Want to hear the whole story from Jess Dunn, Instacart’s Manager of People Technology? Listen to the recording of a webinar where we interviewed Jess about her ModernLoop experience!